Refund Policy

Overview

At Evry Jewels, we want you to love your new pieces! If you are not entirely satisfied with your purchase, we are here to help. Please review our policy below to see if you are eligible for a return, exchange, or store credit.

Eligibility for Returns

  • Timeframe: You have 30 days from the date your order was delivered to request a return or exchange.
  • Condition: To be eligible for a return, your item must be unworn, in the same condition that you received it, and in its original packaging (including pouches or boxes if applicable).
  • Non-Returnable Items:
    • Final sale items, mystery boxes, or gift cards.
    • Pierced earrings (for hygiene and safety reasons, unless they arrived damaged or defective).

How to Initiate a Return

  1. Contact Us: Reach out to our customer support team at support@evryjewels.com with your order number and the reason for your return.
  2. Get Authorization: Once your return is approved, we will provide you with instructions and the return shipping address.
  3. Ship It Back: Securely pack your items and send them back to us. Please note that customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged or incorrect.

Refunds (If Applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (usually 5–10 business days, depending on your bank or credit card issuer).
  • Shipping costs are non-refundable.

Damaged or Incorrect Items

We package our jewelry with care, but accidents can happen! If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@evryjewels.com with photos of the issue, and we will gladly send you a replacement or issue a full refund.

Exchanges

Need a different size or style? The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item, or opt for store credit.

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